How do I return an item? Refund/Return Policy: Original sales receipt must accompany returns. We accept returns for exchange or refund 7 calendar days after
delivery of the product. At our sole discretion after 7 calendar days, we will
offer an exchange or store credit only. Items must be in "new, unaltered
and unused condition". Definition of new, unaltered and unused condition
is: · -without showing
signs of wear or damage in any way · -within 7 calendar
days of the delivery date (after 7 days no returns are allowed) · -must not be a
special order or a custom order · -unless noted that
it cannot be returned or has a different return policy time period other than
that 7 days noted in that item's particular item description. If an item is received damaged or is incorrectly shipped by us
please contact Customer Support immediately. Items that are defective and
shipped from us or items that you did not order but received from us will
qualify for store credit or a cash refund. Refunds are contingent upon inspection of item(s) once we receive
it. There is a 15% restocking fee for returned items that are not
being exchanged and are not damaged. Again you MUST contact us within 7 days if
you intend to return ANY item back to our store. Items returned to us AFTER 7
days and WITHOUT contacting us will NOT be refunded. Customer is responsible for all shipping costs if seller is not at
fault. Attn: RMA 5606 N. Navarro Suite 200 Victoria, TX 77904 1-844-846-2707 |